Frequently Asked Questions

No, pricing will not be impacted.

Yes, any inventory with the former Ransom & Randolph branding can be used or sold as is.

No, there will be no changes to product formulations or specifications. The only updates are related to the branding and packaging.

New packaging with updated branding will begin shipping within three to six months, depending on inventory levels. Some products may transition to the new branding sooner than others.

No, all shipments will be consistent in branding. Your order will be fulfilled entirely under the previous branding or the new branding – there will be no mixed shipments.

The labels will have an updated design to reflect the new branding, but all important product label details will remain unchanged (e.g., product names, items numbers, weight, etc.).

As we complete product imagery reflecting the new branding, you will find high-resolution images available here in the distributor toolkit.

Yes, packing slips and invoices will gradually adopt the new branding as part of the phased rollout.

Yes, updated marketing material, including product images and collaterals, will be available in the distributor toolkit as they are released. We will notify you when new resources are added.

Yes, you will need to update your website and marketing collateral, including product imagery. We will notify you as soon as the updated materials are available for access.

Yes, branding guidelines will be provided to ensure consistency. These guidelines will cover the proper use of the new logo, colors and other design elements.

R&R has prepared a customer-facing letter to help communicate the rebranding. You can access it in the distributor toolkit and share it with your customers as needed.

Yes, if you require assistance or have questions about implementing the new branding, please contact Marketing@Ransom-Randolph.com.(Marketing@Ransom-Randolph.com)

Yes, existing materials can be used until the updated resources are available.

For customer inquiries, you can share the prepared end-user communication letter or direct them to contact our marketing team at Marketing@Ransom-Randolph.com for further assistance.

There will be no changes to item numbers. Only the labeling/packaging will be updated.

No, lead times and order processing will remain unchanged throughout the transition, ensuring a seamless experience for you.

No, all product certifications and compliance information remain the same and are not affected by the rebrand.