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For more information about our commitment to quality or our quality practices, procedures and policies, please complete the form below to submit it to our Technology Manager.
R&R is committed to supplying customers with high quality products; while providing superior customer service.
With this dedication to quality leading our daily activities, we strictly adhere to the Manufacturing and Quality Procedure Manuals approved during the ISO certification process. We have been ISO Certified since 1994 (ISO 9001:2015 Quality Management certified by BSI under certificate number FM 29522).
BSI Management Systems audits R&R processes annually to ensure compliance to the standard.
In addition to the annual audits performed by BSI, Dentsply Sirona’s quality team audits the R&R facility every two years. These audits allow us to verify that current systems are operating appropriately, and more importantly, they allow for continuous process improvement.
Tightly Controlled Specifications
As a part of this quality commitment, all of our manufactured products have tightly controlled specifications and are 100% tested to those specifications prior to shipping to customers.
R&R is equally dedicated to the quality of its non-manufactured products. To ensure that we are providing customers with materials that continue to meet their needs, non-manufactured products are also certified to specifications and subjected to periodic vendor and material audits.
R&R is committed to complying with the requirements set forth in the ISO 9001 standard and to continually improve the effectiveness of the quality management system. R&R is committed to take all reasonable actions necessary to ensure that every product or service we supply meets or exceeds our customers’ requirements and expectations. We shall engage in a continuing effort to improve our products and services – involving everyone associated with the organization, including manufacturing, technical, administrative and marketing personnel, as well as our suppliers.